"poor A&E"

About: Queen's Hospital (Romford)

i can see mistakes being made , i was discharged 2 weeks ago and told by the surgeon to return if the pain started agian so i did and after being given 2 lots of morphine was sent home with out seeing a surgeon and sent home 3am in the morning by ambulance that was not properly equiped to take me as i am in a wheelchair and there was not room for a wheelchair , and had a dog and two sons at home woken up on my return .

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Response from Queen's Hospital

Thank you for your comment. I am sorry to hear that you feel that mistakes were made with your care. The decision A&E staff take to refer patients to a surgeon depend on several factors, so to understand whether mistakes have been made I require more information from you to investigate this. Please contact me through our PALS team on 01708 435 454 or email PALS@bhrhospitals.nhs.uk. Yours sincerely Flo Panel-Coates Director of Nursing

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