"Great care by staff at out of hours service"

About: NHS 24 Vale of Leven General Hospital

(as a relative),

My mum had to telephone NHS 24 (111) and she has asked me to put this on to Patient Opinion.

My mum suffers from a Neurological Illness, which affects the brain and body by speech and mobility. She has not been very well for the past two weeks and this morning she telephoned NHS 24 and from the moment they answered to a doctor calling back, the staff were so helpful and very understanding. I then took my mum to the out of hours Doctor, based at the vale of Leven Hospital. The doctor was very understanding and helped my mum, as she could not walk from the moment we arrived.

I would just like to thank, on behalf of my mum and myself, the staff of NHS 24 and the out of hours doctor at the Vale of Leven Hospital for the understanding they gave to my mum.

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Responses

Response from Shona Lawrence, Patient Affairs Manager, NHS 24

picture of Shona Lawrence

Dear Waterloo

Thank you very much for your positive feedback via Patient Opinion on the service provided to your mum. I read your story with interest. I am very pleased that the staff within NHS 24 and NHS Greater Glasgow & Clyde Out of Hours Service were helpful and understanding and that your mum received excellent care at the Vale of Leven Hosptial.

Within NHS 24, patient care is our first priority and we are comitted to working with our partner Health Boards to ensure that patients receive the appropraite care to meet their health needs. Your complimentary feedback will be shared with staff members here within NHS 24.

Thank you again for taking the time to share your story and I do wish both yourself and your mum well.

With kind regards

Shona Lawrence

NHS 24 Patient Affairs Manager

0141 337 4582

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Response from Paul Cannon, Head of Administration, Acute Services Division, Greater Glasgow & Clyde NHS

Dear waterloo

Thank you for taking the time and trouble to provide your very kind feedback.

I will ensure that your comments are shared with those involved who I am sure will be very pleased to read your comments.

Once again thank you for posting to the Patient Opinion website.

Kind Regards

Paul Cannon

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