"Nothing"

About: Lister Hospital

(as the patient),

What I liked

Nothing

What could be improved

Timekeeping - I waited for over an hour after my appointment time to see the doctor

Anything else?

The Doctor in charge of my case seems to have very littel idea of what is actually going on. He has prescribed me medicines that do not exist, made mistakes on pescriptions meaning pharmacies will not fill them and has handwriting that pharmacists cannot read. All in all very poor. I have seen him three times, had two allergy tests and still have no agreed course of treatment nor management plan in place.

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Responses

Response from Lister Hospital

We're sorry that your experience of the Trust's dermatology service at the Lister has not been as good as you would have liked. While we do our best to keep to our outpatient times, this is an extremely busy time of the year and there may have been good reasons why this relatively short delay in being seen happened.

You also expressed unhappiness with the doctor who has been treating you. It is very important where people have concerns about our staff that they let us know the full details so that they can be resolved to everyone's satisfaction. Where it is not possible for patients to do this directly, then we're happy to intervene on their behalf if they make a complaint to us through:

- asking to speak with the duty matron while they are in hospital;

- contacting our PALS team (01438 784779 or pals.enh-tr@nhs.net), either during or after being in hospital

- making a formal complaint (patcomplaints.enh-tr@nhs.net)

While we understand that patients and/or their carers are sometimes reluctant to take such action, there is little we can do without this information in terms of improving the service overall.

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