"Physio left before my appointment"
About: Crosshouse Hospital / Physiotherapy Crosshouse Hospital Physiotherapy KA2 0BE
Posted by disappointed too (as ),
Physio appointment for 5 pm today. Arrived at 4. 55pm and took a seat as directed on the notice. 5. 03 pm heard someones shout night [staff name]. Looked up as that was the name of the physio I was waiting to see. She had her jacket and bag and was walking out the main door.
The physio dept door is about 2/3 metres from the main door. I was further away in the seating area. Physio was gone before I really got a grip of what was happening. I stood and turned to the main receptionist at my back and said that was the woman I am waiting to see. To her credit the receptionist ran after my physio. But apparently her husband was waiting outside in a car and they were gone before receptionist could catch her. I showed the receptionist my appointment card it definitely said that date at 5 pm. The physio dept was closed there was no one there and there was nothing the receptionist could do. Receptionist took my details and did offer to email the physio in the morning and let her know.
I arranged time off work, travelled a 40 mile round trip and am very disappointed in the outcome. How could this happen?