"Unhappy"

Was told by 111 that I needed to see a medical professional to identify and potentially treat a rash. Was unable to get a docs appointment (as visiting my parents), but 111 had also said this unit was suitable. Upon arrival I was informed by an incredibly sarcastic and condescending nurse that they could not help and to travel to Peterborough, 20 odd miles away. I kept my cool, but how I did it, I know not...

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Responses

Response from Doddington Hospital

I’m sorry to hear of your negative experience whilst attending the Minor Injuries Unit at Doddington. As a Trust we are committed to understanding any feedback in order to improve our services. If you wish to discuss your concerns any further please contact our PALS and Patient Experience Team. Tel: 01480 355 184 Free phone: 0800 013 2511 or E-mail ccs-tr.pals@nhs.net We look forward to hearing back from you. Best wishes Mike Passfield Head of Clinical Services (Unplanned Care)

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