"Ward A9 great day nurses but not certain night..."

About: New Cross Hospital

On the 10th April in agony at 11pm rang buzzer an angry fed up nurse said 'did u ring that buzzer ? I said yes I am in a lot of pain ! She said will have a word with doctor. She never did she just watched me writhing in pain crying on the bed by 12-1 went up to desk at a9 asked can I see a docter in agony lady at desk said she was a docter in a rude manner and said would get back to me? She never did ! Left there till 5 am rocked myself crying to sleep? awful experience . Such a shame as all the other nurses were wonderful just takes one to ruin everything.

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Responses

Response from The Royal Wolverhampton NHS Trust

I was sorry to read your comments relating to your recent patient experience on ward A9.

To enable me to look further into your concerns, I would be grateful if you could contact our Patient Advice and Liaison Service (PALS) on 01902 695362.

Kindest regards

Judith Davis

Acting Patient Experience Lead

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