"Hospital Feedback."

About: Blackpool Victoria Hospital

The Sister, nurses and the health assistants were great. However, something is going seriously wrong with communication and I do not rate the doctors here, if you ever saw one. My mother who was extremely unwell but looking better and more lucid was left in a wheelchair outside A & E and sent in a Sea Cabs taxi to Preston hospital for specialist treatment rather than an ambulance. She therefore had no access to oxygen or medication and arrived at Preston slipping in and out of conciousness. This represents the Victoria. If something went wrong with this very unwell woman what was the Taxi driver to do? The morning of her departure my mother rang us at 11 am to plead with us to bring food and water as the hospital hadn't yet. The reason given was because they had ran out of what she had ticked for breakfast - so they just didn't give her any. Not knowing that she was being moved, because it is the Vic., her belongings, medications and notes were just left next to her empty bed, therefore Preston do not know, other than what we are telling them (and we are not medical professionals) what she has received in terms of medication over the past four days in hospital. To be fair to the lovely nurses they had packed up her things for us and all was there and they had checked everything.

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Response from Paul Jebb, Assistant Director of Nursing (patient experience), Clinical Governance, Blackpool Teaching Hospitals NHS Foundation Trust

picture of Paul Jebb

Thank you for leaving this feedback; I am sorry that your mother did not have a good experience and would like to offer our sincere apologies for the poor treatment she received at Blackpool Victoria Hospital.

Communication between hospitals when transferring care is extremely important and Royal Preston Hospital should have been kept updated by our staff so they knew what was happening and I am sorry this was not the case.

Please can you contact me directly at paul.jebb@bfwhospitals.nhs.uk? I would like to personally look into this matter for you and speak to the staff involved in your mothers care and discharge. I know they will be very disappointed to read about your mother’s experience but will use your feedback to help improve and develop their service.

Kind regards

Paul Jebb

Assistant Director of Nursing (Patient Experience)

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