"Royal Bolton - E.N.T Department - difficulty phoning and making appointments"

About: Royal Bolton Hospital / Ear, Nose and Throat

(as the patient),

There was a difficulty in making appointments. I would ring and the phone was engaged. Then ring again but no reply.

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Response from

We do apologise for the difficulty in making the appointments. Our aim is to respond to all telephone calls within 30 seconds. The call centre receives 3000 - 5000 phone calls per week and we apologise on this occasion that you found difficulty in contacting us.

On average 85% of our patients telephone calls are answered within the agreed time frame.

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