"Absolutly nothing, it was a complete ..."

About: Milton Keynes Hospital

(as the patient),

What I liked

Absolutly nothing, it was a complete disgrace

What could be improved

To begin with my mother was admitted and we eventually found out she had terminal pancreatic cancer. The doctors informed us before we even found this out that she needed a stent to open the bottom of her stomach as the tumor had crushed it and she couldnt eat. this took them nearly 3 weeks to do and she died a few days later as by that time she was too weak to eat even if she had wanted to.

the staff were rude to her and one nurse in particular was extremely unproffesional, even making my mother cry at one point as the nurse shouted at her. my mother was 46 years old.

Following this, i started having severe abdominal pains when i ate. i went to a&e and due to what happened with my mother they rushed me through to see a "doctor" who didnt even examine me, discharging me with a water infection (even though the previous urine sample i gave had no trace of this)

my father demanded a second opinion as i was laying on the bed in agony. a second doctor examined me, gave me painkillers and admitted me straight away.

i got sent to the same ward as my mother was on just a few weeks before and not one of the staff looked at the records to see that my mother had passed away, therefore i had a at least one nurse every day asking how my mother was.

i was kept doped up oj whatever painkillers they could give me all day, leaving me alone just long enough that i was coherent when i had visitors, once they left it was more drugs. at one stage i rang the buzzer and it was still going over an hour later as noone had come to see me. i was told i needed to be put on a drip and that never happened.

and i was told it was all phsycological, however when i went to my own gp after a week in hospital i was told it was stress related IBS after what had happened to my mum and have since been treated for it.

Anything else?

Ward 20 is an absolute disgrace, they let my mother down badly and they let me down and given the choice again i will gladly boycott MKGH and recieve treatment elsewhere, even if that does mean travelling halfway across the country.

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Response from Milton Keynes Hospital

Milton Keynes Hospital NHS Foundation Trust takes patient care very seriously and encourages all patients and relatives to provide feedback regarding treatment. We were disappointed to read these comments as both Doctors and Nurses endeavour to meet the needs of all patients.

We apologise that you feel that we did not meet your health care needs, as outlined in your comments. The feedback and points raised will be shared with Ward 20 staff, so we can learn and improve.

Please note that patients and relatives can formally complain by writing to the Chief Executive. All letters of compaint are read by the Chief Executuve, and appropriate action is undertaken to ensure that services are improved.

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