"My son and his consultant at a time of crisis"

About: Nottinghamshire Healthcare NHS Foundation Trust / Adult mental health (inpatient)

(as a carer),

I am writing with concern about my son who suffers from schizophrenia, is a Trust patient and is currently residing at Redhill farm, Bestwood Lodge Drive, Arnold Nottingham. During early November 2013 he was both physically and mentally unwell and because of their concern, the staff made repeated attempts to contact his consultant without success.

As a result, my wife and I wrote to the consultant in late November 2013 asking for an explanation for this and requesting that the consultant should contact the manager at Redhill Farm to explain how we could contact the manager or an appropriate person in the event of any further relapses.

We also requested that the consultant contact ourselves to discuss further important aspects of our sons care quoting our e-mail address and telephone number.

To date the consultant has neither contacted ourselves nor Redhill Farm in response to our letter, not even an acknowledgment and help had to be accessed through the GP and staff at the unit where he had previously resided. Neither did the consultant inform us that our sons' care had since been transferred to a different consultant.

I wish to state in the strongest possible terms my concern and disgust with this at a time that my son was going through a crisis.

As carers for our son, I feel that my wife and I have a right to be kept informed at all times on matters concerning his care.

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Response from Tracey Taylor, Service Manager, Community and Residential Services (South), Nottinghamshire Healthcare NHS Trust


I am sorry you have had this experience and that you were not aware that your son's consultant had changed. I hope you now have the correct information. If you would like to discuss this with me further please call me on 0115 955 5358

thank you for raising this matter

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Response from Involvement Team , Involvement & Experience, Nottinghamshire Healthcare NHS Trust

Dear Concerendcarer63

Thank you for sharing your feedback about your sons care.

I am so sorry that the communication regarding your son broke down when he was in crisis. I sincerely apologise for not communicating with you about aspects of his care and acknowledge the distress this must have caused you. I am not aware of all of the points raised in your posting and invite you to contact either me or Dr Bert Park to discuss it on the phone or at a meeting.

Our contact details are as follows:

Dr Hemant Bagalkote email: hemant.bagalkote@nottshc.nhs.uk

Phone: 0115 9529416

Dr Bert Park email: bert.park@nottshc.nhs.uk

Phone: 0115 9529416

We appreciate you taking the time to tell us about your experience so that we can make improvements in the future by listening to what you say.

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