"Give some credit where credit is due"

About: East Surrey Hospital / General medicine

(as the patient),

I have over many years had cause for ongoing surgery and been admitted both as a day case and inpatient to East Surrey Hospital, Redhill. The care and attention I have received on every occasion has been second to none. I am really annoyed, however, that people continually make disparaging remarks about ESH which in my experience are unwarranted. People in this area should count themselves lucky that they are receiving good treatment particularly in view of the problems currently being highlighted in other hospitals around the country. I know that not all patients have been as fortunate as myself but come on people give some credit where credit is due. The medical staff have a difficult enough job as it is and they deserve to be recognised for it.

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Responses

Response from Tasha Gardner, Communications Manager, Marketing and Communications, Surrey and Sussex Healthcare NHS Trust

Dear Seamstress

Many thanks for taking the time to let us know about your experience. It's always great to hear when we are getting things right and our patients are happy with the care they receive when they walk through our doors.

kind regards

Tasha

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Response from Ben Mearns, Chief of Medicine, Surrey and Sussex Healthcare NHS Trust

picture of Ben Mearns

Dear Seamstress

Thank you very much for your lovely comments about the hospital.

I just wanted you to know that we are a very strange hospital in that we actually quite like to hear about negative feedback as it helps us to get better. Some patients don't have a great experience and we must acknowledge that, apologize if we did something wrong and make the system better. So we'd always rather know that everything bad that can be said is being said and then we can act on it.

I am really grateful to you for your support. I'll pass on your message to the departments and it will give them a boost.

Kindest regards

Dr Ben Mearns

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Response from Paul Simpson, Chief Financial Officer and Deputy Chief Executive, Surrey and Sussex Healthcare NHS Trust

Dear Seamstress

You may be interested to know that from the small, and circumstantial, count of five Patient Opinion items that have appeared in my email in-box so far today, four have been positive about the hospital's care. So, you are not alone. But, as Dr Mearns is saying, that one negative today (about 6 hours of toing and froing over a scan) is something we must learn from.

Paul S

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Response from East Surrey Hospital

It is good to read such positive comments and we appreciate you taking the time to leave your feedback. I will pass this on to the the medical team. I'm sure they will be delighted! Kind regards Maxine May

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