"The receptionist at the Main entrance ..."

About: Northwick Park Hospital

(as the patient),

What I liked

The receptionist at the Main entrance was really not helpful at all. I said I left the appoinment letter at home and asked if she could help locating the department. She simply said sorry and dismissed me. I ended up approaching dept. and asked if they had me on their list for the day.

What could be improved

Change the attitude of the receptionists. They are paid to help with directions.

Story from NHS Choices

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Response from Northwick Park Hospital

We are very sorry to learn that your experience was not of the high standard we expect for all our patients and visitors. Your comments are important to us and we would like to discuss them with you in more detail so that we can improve the services we provide. Please contact us directly by calling 020 8869 2026. Thank you.

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