"Dept of Health inspection needed to resolve..."

About: Hull Royal Infirmary

In January 2014, I saw the doctor who was helpful, kind, proactive and interactive. I came away stunned because it could not have been better. Things are now back to normal with one of the Neurology Nurses. Reading these reviews, there are some very distressed posts but the hospital's response is impersonal to the point of nearly seeming robotic. Meanwhile, the nurses working on neurology, including the Clinics, are very nice. But some of the nurse practitioners seem to think they above all that. I've had 2 years of a Nurse Practitioner being nasty, patronising, absolutely toxic. It stops now, I've had enough.

Story from NHS Choices

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Response from Hull Royal Infirmary

Thank you for placing your posting on the NHS Choices website. We are sorry to read of your experience and we will ensure that the staff concerned are made aware. If you would like to discuss this matter further with us, please do not hesitate to contact our Patient Advice & Liaison Service on (01482) 623065 or email on pals@hey.nhs.uk . If you would like to become more involved in decisions about local healthcare, we are recruiting members. By becoming a member you receive our quarterly newsletter, find out more about your local NHS and help us improve local services. You can also attend our ‘medicine for members’ sessions and respond to questionnaires. You don’t need any special skills or experience to become a member; you just need an interest in local health services. There is no commitment, you can get involved as much or as little as you choose. For more information please either email foundation.trust@hey.nhs.uk or telephone the Corporate Affairs office on telephone number (01482) 675165. Thank you once again for taking the time to provide us with your views on local NHS services. Kind regards, Patient Advice and Liaison Service (PALS) Hull and East Yorkshire Hospitals NHS Trust.

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