"EPU friendly people who clearly care."

About: Lister Hospital

The staff in the EPU were all friendly and very helpful however with a place that seemed to have more staff than patience I did have to wait for a very long time (at least an hour) to be seen initially and then a further half hour to be seen again. Then there was general confusion as to why I was there for a scan a week later so I had to explain again why I was there to the nurse that had my file in front of her slightly worrying but they were all really lovely and understanding and I had follow up phone calls which was good to know they do care!

Story from NHS Choices

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Response from Lister Hospital

Thanks for the feedback and we're glad to hear that you felt your care overall was good - although clearly there are a few things we need to get right. We'll make sure that the maternity team gets to read about your experience. Thanks again for taking the time to feed all of this back and may we wish you well for the future.

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