"Review of maternity care"

About: The James Cook University Hospital

I can honestly say that the staff and care that I and my partner were given during both of my pregnancies and labor were excellent. In 2011 I gave birth on the low dependency unit on the Marton suite. The rooms were excellent, and like mini hotel rooms, clean and tidy, which is all you could want. The midwife was caring and took care of all of our needs, I never felt worried or anxious as the midwife regularly checked up on me and took time to talk me through the whole process, easing my nerves. Sadly in 2013 we lost our baby and I had to deliver at James cook. The staff in the ultra sound department were outstanding, helping us through such a difficult time, I honestly cant thank them enough. The midwives again were outstanding, and are a really caring and dedicated team who will look after you, in good times and bad! An excellent maternity ward; I would, and have recommended this maternity unit to many friends who are expecting.

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Responses

Response from The James Cook University Hospital

Good morning Thank you for your comments regarding the care and treatment you and your partner have recieved from The James Cook University Hospital. I am pleased to learn that staff spent time with you and were able to take care of your needs, especially at what must have been a difficult time for you both. I shall certainly forward your kind words to the staff involved, who I am sure will be equally pleased to read them. It may interest you to know the trust runs a ‘Thank You Award’ scheme where NHS colleagues, patients and relatives can nominate staff in recognition of their work. These are presented throughout the year for acts above the call of duty or where staff have shown exceptional kindness towards patients and their relatives. Please contact the chairman’s office on 01642 854151 or email deborah.jenkins@stees.nhs.uk, should you wish to pursue this. Many thanks again for your kind words. Mrs Linda Oliver Patient Experience Co-ordinator

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