"My mother admitted to A & E"

About: Stafford Hospital / Accident and emergency

(as a relative),

My mother took ill at road service station and was referred to Mid Staffs hospital A & E

conditions were disgusting, doctor was worse than useless. Paramedics were concerned about her heart readings and insisted we go to A & E. Mid Staffs doctor told us she had indigestion! !

My mum was treated in the corridor next to a toilet that smelt like the sewer.

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Responses

Response from Head of Patient Experience, Mid Staffordshire NHS Foundation Trust

Dear LoisF

I am sorry to hear that you were dissatisfied when your mother attended A&E recently. I apologise for the fact that your experience was poor.

We really try hard to improve our services based on the comments we receive from our patients

We would like the opportunity to discuss your experiences more fully. I would appreciate it if you would be willing to contact our PALS department to facilitate this.

Please would you speak with Claire Hughes on freephone 08000721646 who will arrange for you to talk to either myself or the A&E Matron Jackie Keogh

Kind Regards

Angela Grocott

Head of Patient Experience

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