"Poor Follow up"

About: BMI the Cavell Hospital

I had the initial consultation in January of this year and was scheduled for my operation on the 28th March. I received a call the day before My Hernia operation informing me that the Pre-Admission checks had found that I had a minor skin irritation. The operation was cancelled and I was prescribed a five day course of medication and asked to attend for further checks a week later. One week after the check up I had not heard anything so I rang the general enquiries and was then transferred to the admission desk. I explained that I had not received the results of the follow up checks and needed to know when my operation would be rescheduled. I was told that someone would eventually contact me. I stated that this was not acceptable as the situation was having an adverse affect on my work prospects and asked if there was a way for me to contact the consultant directly. I was informed that this was not possible and that the consultant does not have a regular slot at this hospital. I asked if someone could contact the consultant on my behalf and get him to contact me. I was made to feel that I was asking for the earth by the receptionist who reluctantly said she would ask one of her colleagues to contact the consultant but I was left feeling not confident that this would happen. To date I have not received any further contact from either the consultant or the hospital. I am very disappointed with this and think it is an unacceptable situation.

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Responses

Response from BMI the Cavell Hospital

We are very sorry to hear your feedback. Please could you contact me at the hospital so we can investigate your feedback further? Kind regards Philip Eke Executive Director BMI Kings Oak and Cavell Hospitals T. 0208 370 9518

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