"Very pleased with care for hand operation"

About: Forth Valley Royal Hospital / General surgery Stirling Royal Infirmary / General Surgery

(as the patient),

I had to go into hospital to have a piece of metal removed from my index finger as infection had set in causing swelling.

I had never been into hospital before and was a bit apprehensive. However, I needn't have worried. From start to finish the staff in the A&E and Day surgery were great, very friendly, professional, kept me informed as to what was happening and when it was likely to happen. The surgeon was also very professional and put me at ease.

As always with hospitals the one thing that I would complain about was the wait to get a bed. I was in A&E at 9am and didn't get a bed until 4. 30pm. I realise it's not the staff's fault as there are never enough beds in a hospital, but the afternoon dragged on.

I was pleased with the care I received as I was always kept in the loop by the friendly staff.

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Response from Arlian Mallis, Person Centred Health and Care Co-ordinator, Department of Nursing, NHS Forth Valley

thank you for your feedback

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