"Trying to book appointment at ENT"

About: John Radcliffe Hospital

It has proved impossible to make a simple booking at ENT. Process generally is.... - I phone and there is no answer and diverted to answer phone - I leave message and only get a reply to say call ENT - I phone and there is no answer and diverted to answer phone My GP referred me verbally so there is no document control, no reference and apparently no human beings to talk to in ENT to discuss options. Is it beyond the simple logic of offering a written booking service with allocated time that you either turn up for or manage a rearrangement?? Its no wonder the NHS admin/management is getting a bad name!

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Responses

Response from John Radcliffe Hospital

I am very sorry that your experience when trying to book an ENT appointment did not meet the standard you could expect. We would be very happy to feed back the issues you have raised and help you with making your appointment. If you would like us to do this, please do not hesitate to contact the Patient Advice and Liaison Service (PALS) on 01865 221473 or at palsjr@ouh.nhs.uk who will be happy to help you.

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