"varicose viein surgery"

About: University College Hospital

had my operation date cancelled twice then was sent a new date which turned out to be incorrect. The ward nurse appeared to think it was my fault the dates were wrong going by her surly attitude. I would not expect such a chaotic booking system for something as simple as varicose veins. There also seems to be a problem with staff speaking English which did not really inspire any confidence at this hospital.When I first walked onto the ward awaiting a bed two nurses spoke amongst themselves in their own language.Dont recall ever hearing or seeing such rudeness from staff

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Response from University College Hospital

Thank you for taking the time to feed back to us. We are very sorry to hear about your experiences with your surgery at UCLH. We would be grateful if you could contact our Patient Advice and Liaison Service (PALS) via pals@uclh.nhs.uk or by calling 0845 155 5000 ext 73042 so that we can investigate this matter further.

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