"The vast majority of the time, ..."

About: Royal Oldham Hospital

(as a relative),

What I liked

The vast majority of the time, the treatment that my adult son received was caring, accurate and immediate (other than the wait in A & E - although it was necessary for him to see the consultant). His case was unusual and serious and he received immediate attention by several consultants, even though it was a Sunday night. All medical areas that we saw were either clean or very clean and staff were (and still are, as he is still receiving treatment) caring and concerned. We could not have asked for or received better treatment while he stayed in hospital.

What could be improved

Parking is extremely difficult and although part of this is caused by the building works it is inadequate for the size of the hospital and the numbers of people using it, especially with the new cancer centre being built even moe cars will be looking for a parking space.

Some of the public areas are not as clean as they could be, for example the public toilets and A & E waiting area.

The TV and telephone system did not work and is very expensive. Although we spoke the help line on numerous occassions, they were unable to get the system to work.

My son particularly dislikes needles and some days blood would be taken 5 or 6 times a day for different test, It would be very helpful if the medical staff decide how much blood is needed each day for tests and collect it all at one time.

Anything else?

I was extremely impressed with hospital and staff. Although I have private medical insurance I would have no hesitation in using The Royal Oldham Hospital and recommending it to my family. My congratulations and thanks.

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Responses

Response from Royal Oldham Hospital

We were sorry to hear about the wait in A&E. All our A&E departments are experiencing severe pressure due to an increase in winter illnesses. The cleanliness of the public areas such as toilets is a problem during very busy periods. However, domestic cover has been increased, particularly during the evening and nights.

As you say, car parking is difficult. Off site parking arrangements providing 500 spaces for staff have recently been secured and expected to be available during February 2009. This should improve access on the hospital site for patients and visitors.

We are sorry that the TV and telephone system operated by Patientline was not working. Unfortunately, the system at The Royal Oldham is now in need of replacement. We are currently in discussion with Patientline on this. The charges are also set by the company.

It is difficult to comment regarding your son's blood samples without more information about his details. You mention that he was very ill and it may be that the blood samples were required to be taken at frequent intervals.

Thank you for your kind comments about the service received.

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