"Unnecessary upset and embarrassment caused by Day Surgery"
About: Dumfries & Galloway Royal Infirmary / Gastroenterology Dumfries & Galloway Royal Infirmary Gastroenterology DG1 4AP
Posted by Yellow brick road (as ),
My elderly aunt was called for an Colonoscopy procedure and was sent two sachets of Moviprep to take prior to procedure taking place. She is in her 80s and had to travel by car to the hospital, which is (if traffic moving well) approx. 30 mins plus from the hospital. On arrival at the hospital she needed to go to the toilet and was unable to reach one quick enough causing her to soil her clothes. The nurses cleaned her up and put her in her nightgown and dressing gown she had brought with her.
The procedure was carried out and when she was almost ready to go home she felt the urgent need to go again and her bowels emptied on the spot causing her great upset and embarrassment, for the second time that day. The nursing staff cleaned her up again and she was sent home in hospital pyjamas and hospital dressing gown, very upset and distressed.
A couple of days prior to the procedure being done, I had called the hospital and raised my concerns over her ability to be able to get from her home to the hospital after taking the Moviprep. However, because I did not know her date of birth off hand, I was advised she or my uncle would have to phone and speak to someone. My uncle called and raise his concern also and he had been advised that people take Moviprep and travel much further for the procedure than her, and that was the way it was.
I feel they let her down.