"forgotten twice follow up treatment!"

About: Hereford County Hospital

I am writing on behalf of my dad who was fitted with catheter and was told that I would receive a letter with a follow up appointment which I never received my daughter rang twice only to be told that they were still waiting for his notes to arrived then finally got an appointment for a trial without catheter which did not work and was told that he would receive a letter with an appointment to discuss other options in approx. 2 weeks it has now been 4 weeks and have made another phone call only to be told that the notes have to be found before they can discuss it - Not happy at all. we wait in anticipation!

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Responses

Response from Hereford County Hospital

On behalf of the Wye Valley NHS Trust thank you for your comments with reference to your father. In order for us to help you with your concerns please contact the Patient Experience Team on 01432 372986. Patient Experience Team

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