"ER - treatment for back pain"

About: Northern General Hospital

My husband was brought in by ambulance. The ambulance crew were fantastic but it went down hill when we got to the hospital. We waited in a cubical for 40 mins and he really needed the toilet but he couldn't move and there was no staff to ask. Eventually a doctor came and I explained that he needed the toilet she said Ive got the wrong patient and worked off. When a doctor came they started to talk to my husband who told them he was deaf, so she repeated the conversation at the same speed and voice. After 3 times I intervened and explained- deaf awareness!!!! The whole time we felt in the way and auncomfortable. The worst ER I attended. To top it all the tablets they gave had no affect so eventually we called out our doctor who was brilliant.

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Response from Northern General Hospital

Thank you for giving us your feedback on your husband's recent visit to A&E and I'm sorry the experience was not to the high standard we would expect for our patients. If you would like us to look into your concerns further please contact our Patient Services Team on 0114 271 2400 or pst@sth.nhs.uk and they will take further details from you.

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