"Hospital Review"

About: University Hospital Lewisham

My mother-in-law, a french lady of 82 years of age visiting her granddaughter in London was received at the Lewisham A&E on 18 January with a dislocated shoulder following a bad fall. My mother-in-law, her daughter, my wife, and I myself would like to send our sincere thanks to all of the people who looked after her that evening. Everyone was kind, friendly and efficient, from the ambulance team, the hospital admin staff, the porter ,the nurses (both the day team and the incoming night team) the x-ray technicians right through to the doctors and the senior docter (Registrar?) who finally put back her shoulder joint into place. What could have been a traumatic experience for an old lady not speaking any English, was made bearable because of the kindness and professionalism of all the staff. We were not kept waiting for any excessive period and were well informed by all the staff of what was happening. Many thanks to all concerned for a most impressive demonstration of the quality of the NHS..

Story from NHS Choices

Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from University Hospital Lewisham

Than you for taking the time to comment on your mother-in-law's experience. I am very pleased that you were happy with the services that she received here at University Hospital Lewisham. It is always good to give postive feedback to our staff this feedback helps us to continually improcve improve our services and is welcomed by the Trust. I wish you mother-in-law a speedy recovery. Glen Davidson Patient Experience Manager Lewisham and Greenwich NHS Trust

  • {{helpful}} of {{total()}} people think this response is helpful

Updates, changes and questions related to this story