About: Darent Valley Hospital

My stepdaughter on the advice of 111 went to a & e. She has a rare condition called reflex sympathetic dystrophy , and had pain relief injections in the day care centre which had resulted in her having severe pain . The doctor she saw did not know of her condition , would not contact a neurologist , and did not contact an on call anaesthetist . He asked me several times what had happened . I asked him to contact a neurologist as her last episode resulted in her staying in hospital for 6 1/2 months . He told me there was none available as it was evening and it was only junior doctors in the hospital on the evening. He offered to put her in a ward but didn't know why !! We asked for a second opinion which was ignored & just to top the whole visit was ordered out of the room by another doctor who needed it for women with gyny problems. I have been advised by a member of staff to complain to pace which I have done this morning .

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Response from Darent Valley Hospital

We are very sorry to hear that your stepdaughter had such an unpleasant experience at Darent Valley Hospital, but please be assured that a consultant / senior doctor is always available to be contacted if required. We unfortunately cannot comment on your individual case without full details; however we can assure you that we have taken your comments extremely seriously. Should you wish us to investigate further please do not hesitate to contact our PALS department on 01322 428382 or email pals@dvh.nhs.uk. We strive to do our utmost for patients at Darent Valley Hospital and we rely on feedback such as yours to highlight any issues. Thank you for taking the time to make us aware of this situation. Kind regards The Communication Team Darent Valley Hospital

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