"Couldn't have received better treatment going..."
About: Sunderland Royal Hospital Sunderland Royal Hospital Sunderland SR4 7TP
Posted by Joanne lawrence
On the 6th of January, I was rushed to A&E with crippling abdominal pains and vomiting. Within five minutes of arriving I was seen by a Doctor and administered pain relief. After only two hours I was admitted to C35, emergency admissions were I was monitored, observed and given pain meds for suspected gallstones/cholecystitis. The next morning I was transferred to D32, and given a scan which confirmed gallstones. I was then offered surgery to remove my gall bladder as a day patient on the 13/01. Throughout the experience, the attention, respect, dignity and professionalism I experienced was first class, and I couldn't have received better treatment in an expensive private hospital. Each area I experienced was superb, and I couldn't begin to thank staff enough for the stressful job they do everyday without complaint. The staff on C35 in particular were so extremely busy, I honestly don't know how they got the time to monitor the patients sufficiently, but they did without fail, and every time I needed assistance or pain relief, Someone was there within a couple of minutes. It was my first time having a surgical procedure on the 12/01, and the staff on Unit 9 were brilliant. Right from the auxiliary nurse, through to the anaesthetists and surgeons, every procedure was explained fully, and I was very much put at ease. The procedure went perfectly, and I was comfortably back at home the same night. Thank you very much for making a traumatic experience a quick and professionally dealt with one, and I hope the NHS has a long and healthy existence.