"An absolute joke!"

I had an appointment around 3 weeks ago. I attended but arrived 45 minutes late, this was due to an accident on the motorway which I had no idea of at the time. I asked the receptionist for an appointment he just told me to ring up. I have now been doing so every single day, all I get off the phone is ' we are receiving a high volume of calls'. I left my details as asked and still had no call back. I received a letter saying I must make an appointment as the dental hospital won't be responsible for my braces! I contacted the switchboard and they transferred me to the manager so I could complain. Now I'm waiting for a letter or phonecall in the next week. It has taken all this to try and get an appointment. Something needs sorting!

Story from NHS Choices

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Response from Birmingham Dental Hospital

I am very sorry to read of your experience of booking an appointment at Birmingham Dental Hospital and trust that this matter has been resolved by speaking to the duty manager. If this is not the case, please call the Customer Services Team on 0800 917 2855 and they will be happy to assist you.

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