"A very positive experience of ambulatory care"

About: The Whittington Hospital

Having been referred to ambulatory care for the first time following emergency treatment in A and E (where I had a mixed, though generally positive) experience, I had no idea what to expect. I could not have had a more positive experience. From the moment I walked in I was made to feel comfortable and cared for by competent staff. The service itself is brand new and high tech but this did not detract from the fact that I was treated with dignity, respect and warmth throughout, reflecting the very best of modern healthcare. In my experience, services that are technically adept can be impersonal and detached, tending to neglect the human touch; not so ambulatory care, which combined both efficiency and compassionate care despite the fact that all staff were clearly very busy and in demanding roles.

Story from NHS Choices

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Response from The Whittington Hospital

Thank you for taking the time to share your experience with us. As you are aware the ambulatory care centre is newly opened and designed to deliver fast and effective same day emergency care to patients. It is so wonderful to hear that the care you received was compassionate and personable provided in a very hi-tech environment. Your lovely compliments have been shared with the staff, who will be so pleased to receive it. .

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