"Endoscopy contact details"

About: Crosshouse Hospital

(as the patient),

I received an appointment for an endoscopy. the letter states you need to confirm the appointment but there is no contact number on the letter. Later it states that if you do not make contact it will be assumed you are going to attend.

This is confusing. I have not responded as there are no contact details.

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Response from Eunice Goodwin, Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team, NHS Ayrshire and Arran

picture of Eunice Goodwin

Dear Jpls,

I am sorry it has taken so long to respond to you.

About your letter and the missing information, all the letters are usually created from an electronic template and the top paragraph has the telephone number and the working hours that we can be contacted. The only thing we can think that has happened is that is you may have received different paperwork and it would be very helpful for us to know more about it to establish how it came about and where the letter was originally generated. This would help us to make sure the letters are all sent out with the same important information. Please feel free to call Eunice on 01563 826222 if you would like to tell us more about the letter you received so we can prevent the same distress happening to anyone.

Thank you for letting us know about this, it will help us to stop it happening again,

Kind regards

Sister (Endoscopy Unit)

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