"Voice mail ineffective"

About: Royal Gwent Hospital / Trauma & orthopaedics

(as the patient),

Numerous calls to orthopaedic department at RGH reach voice mails but despite leaving contact details the calls are never returned. This represents, in my opinion, serious failings in communications and work practices and leads to frustration on the part of patients.

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Response from Julian Hayman, Internal Communications Manager, Communications, Aneurin Bevan Health Board

Hello MJK,

Thank you for taking the time to post your comments on the Patient Opinion website.

I am sorry to hear that you have experienced problems in having your telephone calls returned and apologise for this fact. We will ensure that all departments are made aware that there are problems with patients being rung back and will stress the importance of getting back in touch with patients.

If you would like to make a formal complaint, please contact our Putting Things Right Team. You can email your concern directly to the Putting Things Right Team at Puttingthingsright.ABHB@wales.nhs.uk

Please include the following information in your email:

• your full name

• address

• telephone number

• the name and address of the patient (if you are emailing on behalf of someone else)


Sharon Harford

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