"Poor care management"

About: The Royal London Hospital

Was admitted on 13th January 2014 for surgery and spent 3 weeks. On total bed rest prior to surgery informed staff of severe allergy to morphine but Dr.s. decided to ignore which resulted in cardiac arrest I only survived due to quick actions of Dr who. happened. to be. on ward. at the time. After a week was transferred to another ward so had to explain allergy again which was. ignored despite it being on medical records was transferred to. another ward again allergy was ignored staff just don.t seem to read medical notes and don.t listen when informed of allergy and was wearing wrist band with allergy written on it . Are they not trained to read medical notes or listen to patients? Would definitely not. come back to this hospital as a patient and food needs urgent review I was. there for 4 weeks and same food appeared on menu again and again . On my last day on the ward they lost my medical notes so couldn't.t have any pain relief from breakfast time til I was finally discharged at 8.30pm. Several nights I needed a duty Dr to deal with extreme pain but was told I had to wait until my consultant visited me . Overall not impressed needs overhaul of systems and communication

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Responses

Response from The Royal London Hospital

Firstly, thank you for taking the time to give us your feedback around the poor care you received whilst you were with us at The Royal London. We would like to take this opportunity to apologise for the poor care you received during your stay with us. There are many points that you have raised here which concerns us, and we would like to investigate these in more detail. To enable us to do this we urge that you contact the PALS service on 020 3594 2040 or by email pals@bartshealth.nhs.uk to discuss with us the treatment you received in our dermatology department. Kind regards Barts Health NHS Trust

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