"Prostate surgery care on McCullogh Ward"

About: Medway Maritime Hospital

What a mixed bag - wonderful urology team, especially the Urology Nurses, a generally cheerful and helpful general nursing team, let down by a ghastly nursing night shift on 1st April. They left me distressed in bed around 11pm never asked where, how and why I was in pain - just squirted morphine down my throat and didn't speak to me again. I ended up trailing myself back and forward to the toilet on my own 36 hours after a radical prostatectomy until a lovely nurse from another bay rescued me at about 3 in the morning, sorted out my catheter and actually cared for me. Two or three bad apples rotting the barrel for the rest who tried so hard and did so well. Another minor point, why hold ward rounds during breakfast? I didn't eat it properly in three days because of this! So near, yet so far!!

Story from NHS Choices

Do you have a similar story to tell? Tell your story & make a difference ››


Response from Medway Maritime Hospital

Thank you for taking the time to provide your feedback. I’m pleased you found the nursing team helpful but I am sorry to hear your distress during the night shift. It would be good to discuss your experience further with you, to understand what we can change to ensure our patients have a consistently positive experience throughout their stay. I’d really appreciate it if you could contact me either by email at sara.songhurst@medway.nhs.uk or call 01634 830000 x6664.

  • {{helpful}} of {{total()}} people think this response is helpful

Updates, changes and questions related to this story