"Second appointment cancelled"

About: Montagu Hospital

Upon arrival after spending £8 in a taxi to get here I get told my appointment was cancelled the day before this isn't the first time it's happened either. I aslo got informed last time I called to rearrange and appointment it went down as a DNA (did not attend) although I actually called a week prior to my appointment on 3 occasions and left 3 messages and didn't receive a call back until a day after my appointment. Yet it's still logged as my fault so far this hospital has cost me £32 in travel costs that I did not need to spend no wonder the NHS is hemorrhaging so much money when it takes them nearly 2 weeks to reply to a answer phone message then blame the patient for not attending.

Story from NHS Choices

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Response from Montagu Hospital

Dear Sir/Madam, Thank you for your contact regarding your recent experience with Doncaster and Bassetlaw Hospitals. Regrettably we are experiencing problems with the number of patients using the answer machine facility and the expansion of the telephone line is currently being explored. If you would like to contact Val Colquhoun, Matron for Anaesthetics, on 01302 366666, ext 3000, we will gladly investigate this matter in more detail on your behalf.

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