"Drop In staff"

About: Leigh Infirmary

9 year old daughter injured right hand waited 45 mins for Triage got a guy who said need an x ray come back tomorrow morning at 8.30 (we were there at 6pm) he said think of us like your doctor would you phone him at 6.20 for an appointment when he closes at 6.30 they close at 9. Shocking service and we ended up at A&E where we had xray and plastered up thanks for your help!

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Responses

Response from Susan Heighway, Patient Relations / PALS Manager , Patient Relations / PALS, Wrightington, Wigan and Leigh NHS Foundation Trust

Thank you for your posting. We were sorry to learn of your experience and have contacted Bridgewater Community Healthcare Services NHS Trust as this falls within their remit. Bridgewater Community Healthcare Services NHS Trust were disappointed to learn of your experience and would be happy to look into this further if you would like to contact them. They can be reached on their dedicated patient services e-mail as follows:

patient.services@bridgewater.nhs.uk

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