"Another ankle injury"

About: Scunthorpe General Hospital

I also attended A & E last night with an ankle injury. Although not many people waiting it was at least 2 hours before I was seen. Other people who came in after me appeared to be seen before me. The receptionist was very unfriendly. The triag however I have to say was helpful. I was sent for an x-ray and again the staff were great- I was in and out in a few minutes. I returned to the waiting room, waited again whilst the doctor looked at my X-rays. When I was called in by the doctor he had clearly not looked at my x-rays - he was rude, questioning why I had come to A & E (even though I couldn't walk) and suggested that if I had taken pain killers than maybe I wouldn't be there. He told me my ankle wasn't broken. He gave no advice of what I was to do, eventually getting desperate I asked if I should walk on it or not- he replied yes. My ankle was not strapped up and I was not given any pain killers. My partner and I were so shocked- we just sat there and my partner asked if that was it, he replied yes and carried on writing. That was the first time in my life that I have not thanked someone. My partner, normally a mild man, went back to the doctor and told him he was the rudest man he had ever met - the doctor apologised and began to cry - hardly the behaviour of a professional. I too will be taking this matter further.

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Responses

Response from Scunthorpe General Hospital

Hello, I'm sorry to hear about your experience. In order to investigate this properly we will need to take some details from you, such as your name, birthdate and address. Please could you contact our patient advice and liaison service on 01724 290132 or email nlg-tr.pals@nhs.net Many thanks Sarah Mainprize

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