"Visiting my father inpatient for 5 weeks..."

About: Lynfield Mount Hospital

As a family we were very impressed and feel very grateful for the level of support my father received from staff at Duchy Court. He was treated with care and respect from the time of his admission following a very traumatic introduction to in patient services via another hospital a and e, through his recovery, and the level of liaison with community and more local services before his discharge was very thorough. In general both he and we were treated with a very high level of compassion and care and the consultant, nursing staff and in particular the nursing assistants have played a very significant role in his recovery. The ward rounds were held every week as agreed and we were consulted about attending and times were agreed with us, we found these informative and supportive. The general environment was very clean and my father reported that the food was very good. I have worked in other units in the Greater Manchester area as a professional and feel that Duchy Court was exemplary in care in comparison and we remain ever grateful to all the staff for their care during a difficult time,

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Responses

Response from Lynfield Mount Hospital

I am delighted to read these very positive comments and will pass these onto staff who work at Duchy Court so they can take pleasure in knowing how patients and carers view the services offered there. I am very thankful to you for taking the time to share your experience as it enables us to understand what matters to patients and carers and whether we are doing it right. All the very best Shahid Islam Patient Experience Manager

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Response from Bradford District Care Trust

Thank you very much for your feedback. We are very pleased that you found the care provided on Duchy Court to be of a high standard. We always try to provide our care in a compassionate and respectful manner and I am pleased that you found this to be the case on this occasion.

Thank you for taking the time to provide this feedback and we all wish your father, and all the family, the very best in the future.

Shaun Griffin

Ward Manager at Duchy Court

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