"Nurses lovely, but poor communication"

About: Royal Devon & Exeter Hospital (Wonford)

I went in on mothers day at 2.30pm due to severe abdominal pain. When i arrived on the ward the staff were lovely and made me feel welcome. However i did not get told anything. I had blood taken almost straight away bit i was not told i had to stay in until 9pm, aftwr visiting hours so my husband could not even bring anything in for me, during the night i felt that they nurses could have been a little quieter. The next morning i got told 10 minutes before i was being picked up that i needed an ultrasound. Then later on i got told i was bekng moved wards i needed to pack up ready to go. I was in severe pain still and they offered no help. When i went to the new ward i didnt see any nurses for a couple hours, my obs were not done until 2 hours after i arrived there. I over heard the nurses slagging off there pay etc. I was not aloud to eat whilst on Mere ward only clear fluid, when i arrived on wynard ward after being there for 24hours i got told that i could eat and they were suprised that i was not told that. I had my ultra sound at 10am and i did not get the results (that i could go home) until 7pm, surely they cpuld have told me earlier! Finally i had a needle in my arm which i kept complainjng didnt feel right but they all said was fine, yet when they took it out they said 'oh that doesnt look right'. Dont get me wrong the nurses were lovely but i just feel the communication was bad.

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Responses

Response from Patient Engagement & Experience Administrator, Royal Devon and Exeter NHS Foundation Trust

Dear Anonymous

Thank you for sharing your story and I am very sorry to hear of the concerns you experienced at the RD&E. We would like the opportunity to discuss this with you further and ask if you can call the Patient Engagement and Experience Team on 01392 402093.

Kind Regards

Tracy

Response from Royal Devon & Exeter Hospital (Wonford)

Thank you for sharing your story and I am very sorry to hear of the concerns you experienced at the RD&E. We would like the opportunity to discuss this with you further and ask if you can call the Patient Engagement and Experience Team on 01392 402093. Kind Regards Tracy

Response from Royal Devon and Exeter NHS Foundation Trust

Thank you for your feedback. It always our intention to get our communication right, however it sounds as though on this occasion we have not communicated as well as we would expect. The senior nursing team will target some additional communication updates for this area and review its effectiveness through regular checks over the next few weeks.

Thanks

David Thomas

Assistant Director of Nursing - Surgical Services Royal Devon & Exeter NHS Foundation Trust

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