"Left waiting for hours after 999 Emergency Patient"

About: Solihull Hospital / Accident and emergency

(as the patient),

I phoned 999 as I could not walk from my pain in my back. I arrived at Solihull Hospital and the ambulance crew dropped me to the A&E reception. After that I was not seen by any nurse for 3 hours. No one came to see or talk to me even I was on the front of there eyes for 3.5 hours. After I decided to leave, the nurse was running after me to sign a paper, where it says that I was ok to leave the hospital. After I signed the paper and was trying to walk away, she said that I could have told them I was waiting. I was surprised, as they surely should already know that I was waiting.

I am worried that the nurse was writing on top of the form that I already signed. I would love to know where I can report this.

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Response from Iona Belgrove, Patient Services Manager, Heart Of England NHS Foundation Trust

Dear Mr Albi

Thank you for taking the time and trouble to write about your experience at Solihull Hospital in our ED. We take all concerns that are raised on Patient Opinion very seriously and would like to look into your case.

Could I please ask for you to contact me on 0121 424 0808 or email me at iona.belgrove@heartofengland.nhs.uk

Best wishes and a speedy recovery


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