"Friendly and helpful A&E doctors."

About: The Whittington Hospital

(as the patient),

What I liked

Friendly and helpful A&E doctors.

What could be improved

Cleanliness - there was a large cockroach in the waiting area of the Fracture Clinic. 15 minutes after its arrival and there was still no sign of cleaners or pest controllers. Staff morale - nurse in A&E complained about colleagues and pay. Nurse in Plaster Room was unfriendly and brusque. Dr in Fracture Clinic complained about NHS computer system.

Anything else?

Nurse in A&E changed Dr's written instructions without consulting the Dr even though the nurse admitted he had not seen my x-ray or notes.

Story from NHS Choices

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Responses

Response from The Whittington Hospital

I am so sorry for your experience and that we did not respond to your comment at the time. The issues you described are unacceptable.

Thank you for taking the time to feedback.

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