"Mental Health patients get looked over"

About: North Manchester General Hospital

I am writing this review after my second visit with my very ill mother. The first time I visited NMG was last year my mother is an alcoholic and although people may frown upon this she has a very very good job and is not the stereotypical alcoholic she tried twice to get off the drink herself because she can't for love nor money get a referral from her GP to go in detox. My mother has massively disturbing seizures when she doesn't drink so therefor she needs and wants medical help. Last year I took her in to nmg to be seen and they was very ignorant of her condition sometimes I wonder where the compassion Is in society ? Myself and my nana took my 49 year old mother in to be told to go home and carry on drinking? Horrendous. The second time (last night ) was OK much better feedback than last time they kept her in for a night because she could not stop seizures yet soon as morning came she was send on her way again .. My mother has paid in to the pot all her life she is a civil servant and no one will help her, she is dying before my eyes the GP told her to do yoga and drink more water!?? Hence having to go A&E it's appalling! My mother has mental health issues nearly setting her house on fire and self harming.... She should be sectioned and the hospital just send people home it's not right. I know that as part of the job description it is important to be caring,compassionate and empathetic to be a nurse ( being a student surgical nurse I am totally caring and I will help when I can to any patient, when I am qualified I will be reporting every one who is in sympathetic and judgemental towards patients let me tell you) it's like the staff they have on at the moment can't be arsed!

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Response from North Manchester General Hospital

We are sorry to read your comments regarding your mothers visit to the Accident and Emergency department at North Manchester General Hospital. If you wish to discuss your concerns, please contact the Patient Advice and Liaison Service (PALS) on, 0161 604 5897. We will also forward your comment to the department manager.

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