"Emergency admission to C M U"

About: Castle Hill Hospital

Six days ago I was admitted to cardiology after suffering a heart attack, I was rushed straight through to the Cath lab were I received life saving treatment. Although I was in a lot of pain and very confused, I can remember every one from the ambulance crew, nurses & doctors treating me were very professional & caring talking to me and reassuring me all the time. After the operation I was taken up to the CMU ward, were I was nursed by a team lead who was absolutely first class he took time to explain every thing to me, totally putting me at ease although the night whilst still efficiently looking after the others on the ward. In the morning my care was handed over to another member of staff & her team who were equally professional & caring, keeping me unto date with my treatment all the time. By now I was feeling a lot better and was allowed to do things more for myself, but the nurses were always reassuringly there making sure every thing was well. All the time they were looking after the rest of the patients one of which was very awkward and demanding of their time, but never once did the nursing staff on both night & day shift show him anything but friendly and very professional care. Every one involved in my care has been excellent & I cant speak highly enough of them. many thanks.

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Response from Castle Hill Hospital

Dear Trevor Thank you for adding you comment to the NHS Choices website. It is always a pleasure to receive such positive feedback and we will ensure that the staff concerned are made aware of these. We hope that you are now improving and wish you a speedy recovery. If you would like to become more involved in decisions about local healthcare, we are recruiting members. By becoming a member you receive our quarterly newsletter, find out more about your local NHS and help us improve local services. You can also attend our ‘medicine for members’ sessions and respond to questionnaires. You don’t need any special skills or experience to become a member; you just need an interest in local health services. There is no commitment, you can get involved as much or as little as you choose. For more information please either email foundation.trust@hey.nhs.uk or telephone the Corporate Affairs office on (01482) 675165. If you need to discuss our services further, please do not hesitate to contact our Patient Advice & Liaison Service on (01482) 623065 or email on pals@hey.nhs.uk as we are always striving to improve our patients experience. Thank you once again for taking the time to provide us with your views on local NHS services. Kind regards, Patient Advice and Liaison Service (PALS) Hull and East Yorkshire Hospitals NHS Trust.

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