"My mother was admitted to Fountains ..."

About: Harrogate District Hospital

(as a relative),

What I liked

My mother was admitted to Fountains Ward following a cardiac & respiratory arrest in the lobby of the hospital. I live in Australia & the staff were very helpful & informative on the phone and later when I visited my mother in both Fountains Ward and Bolton Ward. My mother's care while in hospital was exceptionally good

What could be improved

Sometimes it took a while to be let in through the locked doors to the ward but this did not happen very often & the reasons were obviously staff busy with other duties

Anything else?

My mother & the family have nothing but praise for the excellent care provided by the nurses & doctors on Fountains Ward & Bolton Ward

Story from NHS Choices

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Responses

Response from Harrogate District Hospital

Thank you very much for taking the time to post your comments on the Choices website. It is great news to hear that you were pleased with the care provided to your mother on Fountains and Bolton wards and I trust she continues to make a good recovery.

I will ensure that your comments are shared with the teams on these wards as receiving praise for their work is valuable.

I agree with you that often it can take some time for access to be granted to enter a ward – obviously for security reasons we need to ensure that our patients are protected and staff can work in a safe environment. I am sure that any delay will be due to the fact that staff were busy caring for the needs of patients and they try to respond to visitors as soon as is feasible.

Kind regards

Gillian Neild, Head of Communications

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