The crisis team at RBH were and have been very anti admission to prospect park and despite Making threats towards my life I was informed that this would now be a police matter. After asking for a second opinion I was admitted to Rose Ward. My second visit to A&E was critical because my behaviour towards my mother was aggressive and threatening, my father viewed his concerns about allowing me home as I may have caused harm to myself or others. This was ignored and it was only whilst we were leaving that my father approached them and said they were making a mistake. I was then admitted to bluebell. My initial assessment by a female doctor on Rose was comforting and supportive. I was shown to my room and left to fend for myself for two days, until a student nurse coaxed me out and showed me where things were. I'd not had me medication as I was not aware of the times for medication not even offered medication. Most of the staff were friendly but always seemed too busy to really spend time with you. I met for the first time with my key worker the day before my discharge! There were a few other patients that caused disruption on the ward by intimidation to scrounge cigarettes or by entering your rooms and stealing stuff. Staff were very poor at responding to this and we were left to deal with it ourselves. Security was pretty poor as I found a bottle of vodka in the courtyard and there was often no staff in the communal area in the evening. Bluebell was a totally different environment. You were checked on regularly and they took time out to speak to you. My key worker was supportive but I felt he misinformed me over certain problems I was experiencing and was appalled that the doctor thought I was only there due to being homeless and not my mental health. Surely, being homeless would increase my anxiety and depression? I had asked that I didn't want any information shared with friends or family due to a break down and this was respected until I had left. I later found out that after my discharge that information was disclosed, to the extent of knowing where and when my next crisis team meeting was. Totally disgusted! What happened to patient confidentiality?

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Response from Prospect Park Hospital


Thank you for your posting and please accept my apologies for the delay in responding. We are sorry that you were unhappy with the care provided at Prospect Park Hospital, although there were some positive aspects. I will notify senior staff of your feedback for review. Please contact me if you would like to discuss your experiences further. You may be interested to know that there are support groups across Berkshire where people are invited to participate in order to contribute to the development of services. These are also a useful source of informal support. Let me know if you would like details of groups available in your area.

Yours Sincerely,

Trevor Lyalle

Patient Advice & Liaison Service

Berkshire Healthcare NHS Foundation Trust

Tel:01189605027 e mail: trevor.lyalle@berkshire.nhs.uk

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