"Fracture Clinic..."

About: The Princess Royal Hospital (Telford)

I've been dissapointed with the treatment I've received at the fracture clinic and the unclear diagnosis. Around a year ago, I was told I fractured my scaphoid following xrays and was cast for 6 weeks. Upon having my cast removed I was told there was no fracture. When I returned to the clinic later I was told there was a fracture but it had healed. Unfortunately a month later I had another accident on the same wrist, where in A&E i was told I'd fractured my radius. There I was told the old scaphoid fracture was clearly visible on the xray. I was then referred back to fracture clinic two weeks later. I saw another doctor who removed my cast and said there was no break but that I had significant muscle wastage and tendonitis (No xrays) and would be referred to urgent physiotherapy and given a splint. Two weeks later I was called back into fracture clinic saw another new doctor who once again said it was tendonitis but that I should discard my splint. Two weeks after that my "urgent" Physiotherapy appointment came through where the lovely ladies at OT advised I should keep my splint on as this was the usual treatment for Tendonitis and moving it would aggrovate the injury - I showed them the splint I was given in Fracture clinic and they advised this was the wrong splint as it was not supporting my thumb. I was given a new splint and put on a treatment of ultrasound. A month later I received an MRI appointment and 2 weeks after that was called back into fracture clinic to see the owner of the clinic I was under and get the results of my MRI... here I was told he didn't know what he was looking at because he was the ankle specialist! I'd been assigned to this clinic for 6 months with a wrist injury! Needless to say I found this frustrating, but he assured me he would transfer me to the wrist specialist. 3 Months later after phoning the dapartment 3 times to ask for progress, I was told that only my notes had been transferred and not an appointment. I was then given an appointment where I was informed that I didn't have tendonitis but instead had a tear in a tendon and would be referred for an Arthragram. I was told to cease my treatment at physio (as they had been treating something I didn't even have for 6 months!) Again, radio silence so I phoned again. And Again. And finally got through 4 months after my appointment with the wrist specialist, only to find out that although the note had been put on that I needed an arthragram, no appointment had ever been made. Two weeks after that phone call I received an appointment. (10 days ago) Havne't yet heard anything but I wouldn't expect to based on the level of service so far. I've now been without fully functioning use of my left hand for a year and understandably am quite frustrated by this. The staff have been very apologetic whenever something has been lost - but it shouldn't be happening in the first place. I just want to know what's wrong with my wrist once and for all! :(

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Response from The Princess Royal Hospital

Dear Anon I am really sorry to hear about this. I would strongly encourage you to contact our Patient Advice and Liaison Service at the Princess Royal Hospital in Telford. They are there to provide advice and support, and also it would be very useful for us to make sure that your experience is shared as an opportunity for learning and improvement with staff across the Trust - we want to improve things for you, but also for other patients. More information about our Patient Advice and Liaison Service (PALS) is available from our website at http://www.sath.nhs.uk/patients-and-visitors/pals/default.aspx. Their office is located near the main hospital entrance at the Princess Royal Hospital, they can be contacted by email at pals@sath.nhs.uk or you can telephone them on Telford 282888. Thank you for taking the time to contact us via NHS Choices - and please accept my apologies that we are not able to contact you direct about the issues you have raised as the NHS Choices website does not share your contact details with us. Adrian Osborne Communications Director The Shrewsbury and Telford Hospital NHS Trust

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