"An absolute disgrace!!"

About: Stoke Mandeville Hospital

My mothers neighbour called an ambulance for her today as she was experiencing horrendous chest pains. The ambulance took her to A&E and one member of staff proceeded to shout at my mother informing her she has wasted hospital time and wasted the ambulance that transported her to hospital which could have been used for someone else who actually needed it. She continued to shout at my mum telling her she should go to her GP and she should not go to them. I am making a complaint against this member of staff and will not stop until it reaches the top! They talk about members of the public respecting the doctors. Well how about a little respect back!! I am absolutely furious with the way they have treated my mother. The only good thing I have to say about the whole thing is that the lady on reception was lovely in giving me all of the details I require to make a complaint.

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Response from Stoke Mandeville Hospital

Dear Claire, Thank you for taking the time to comment and we are very sorry to read about the service your mother experienced at Stoke Mandeville hospital when she went to A&E. We strive to provide safe and compassionate care, every time, and in order to reach that aim we must ensure that all patients are treated with respect. Although you have been provided with the details from the lady on reception, in case you haven't done so already, please can you also contact our Patient Advice and Liaison Service (PALS)? This service is dedicated to hearing patient opinions and they will be able to discuss this matter in more detail with you and your mother to ensure that we can investigate and take the best action required. PALS are contactable on 01296 316042 or pals@buckshealthcare.nhs.uk Kind regards Buckinghamshire Healthcare NHS Trust

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