"Lady at TRAQS was rude"

About: Telford referral and quality service (TRAQS)

(as a service user),

I had my letter come through in January. I didn’t really understand it, so called TRAQS. The lady I spoke to seemed so rude and so far from helpful.

I wasn’t going to fill this in as I have done one recently, but I couldn’t believe how she was. I hope this problem gets sorted.

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Response from Helen Handy, TRAQS & CAB Co-Ordinator, Telford and Wrekin CCG

Thank you for bringing this to our attention.

I am concerned to read your comments and would like the opportunity to look into your comments futher.

However, as all postings are anonymous would you mind contacting the TRAQS admin team who will ensure that your details are passed on to me and your concerns are addressed immediately? If you would like me to look into this issue further please contact TRAQS on 01952 580441 - Patient Line open 08.30 - 18.00 Monday to Friday.

Thank you for sharing your feedback with us.

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