"Kind, caring and efficient"

About: Royal Derby Hospital

Brought my partner to a&e with suspected fracture having been referred from Ilkeston. No waiting time (Sunday night) incredibly caring staff from triage, through X-ray and in plaster room. First class care which we cannot fault. A follow up appointment was made for the next morning in fracture clinic and again, no real waiting times, brilliant staff of all grades- hca's , doctors and rgns were all superb. The whole process was like a well oiled machine. The care my partner was given throughout the whole process from a&e to fracture clinic was second to none and made me, as an employee of the Nhs, feel proud of the service I work for.

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Response from Royal Derby Hospital

Thank you for your kind feedback. I am very pleased to hear we treated your partner in a caring way, as this is the way we always strive to be at Derby. It is wonderful to hear that you feel proud to work for the NHS and have been pleased with the care delivered here. I will be passing on this feedback to our colleagues in the A&E department. I would also like to take this opportunity to wish your partner a speedy recovery and thank you again for taking the time to provide this feedback. Kindest Regards Sarah Todd, Patient Experience Manager, Derby Hospitals NHS Foundation Trust

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