"Good service"

About: Gilbert Bain Hospital / Audiology

(as the patient),

My first encounter with this department was having a hearing test. Needed two hearing aids, one of which did not fit my ear very well, so on return was fitted with a different mould which is much better. I have had the aids about fifteen months and last week realised there was a small tear in the tubing of one them. Phone call to the department and was given an appointment the same day and both tubes were changed. The service was very good and I would like to thank them for this

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Response from NHS Shetland

Thank you for sharing your experience of the Audiology service. We value your feedback on our service as a measure of performance. I have shared your positive comments with support staff and we look forward to being of further assistance to you in the future.

Mrs Jackie Haywood

Head of Audiology

Gilbert Bain Hospital

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