"Let dwon"

About: Royal Devon & Exeter Hospital (Wonford)

After having a bi lateral hip replacement surgery some 3 weeks ago my GP was concerned that i may have an infection in my leg. GP wanted urgent blood test to confirm. I offered to get someone to drive me in but GP told me on no account should I get in a car and he would arrange an ambulance. All this took place at 8pm. Amubulance arrive at 10.30pm and arrived at Wonford at 11pm. Put in a room and felt i was completely forgotten about. After 2 hours (1.30am) mentioned that i was still waiting. Blood test carried out, 2 hours later given all clear (3.30 am) and was told I could leave. Asked for an ambulance to take me home and was told no Ambulances would be available until 9am. I could stay in A&E until 9am if I wished. At which time I told them that I had no other option but to get a relative to pick me up. My GP tells me that i must take my heath more seriously, when i do Exeter Wonfords Hospital lets you down. If you have any other options other than using this Hospital i suggest you do.

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Responses

Response from Royal Devon & Exeter Hospital (Wonford)

Thank you for sharing your story. I am very sorry to hear of the problems you have experienced at the RD&E and we would like the opportunity to discuss this further with you. Could you please contact the Patient Engagement and Experience Team on 01392 402093. Kind regards Tracy

Response from Patient Engagement & Experience Administrator, Royal Devon and Exeter NHS Foundation Trust

Dear Anonymous

Thank you for sharing your story. I am very sorry to hear of the problems you have experienced at the RD&E and we would like the opportunity to discuss this further with you. Could you please contact the Patient Engagement and Experience Team on 01392 402093.

Kind regards

Tracy

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